ORDERING AND EXCHANGE INFORMATION

Exchanges and Refunds

New, unused merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be in the current catalog and in original shipping condition. Stamps that have been assembled cannot be exchanged. Download the customer exchange form here. Send the completed form, along with the product, to the return address located near the bottom of the form. Sorry, we do not offer cash refunds. If you should require assistance, please contact your demonstrator.

Ordering

All Stampin’ Up! products may only be purchased through a Stampin’ Up! demonstrator. Demonstrators are independent contractors and are not employees of Stampin’ Up! Your demonstrator will provide you with a copy of your order. Please remember to retain this copy for your personal records.

Order Corrections

While we always strive for accuracy in our orders, mistakes do happen. Stampin’ Up! is prepared to help you correct problems with your orders. To facilitate an order correction, please contact your demonstrator.

When you receive an order, carefully inspect each item to ensure that nothing is missing or damaged. Should a problem arise, please contact your demonstrator.

  • Damaged Items: If the parcel and/or a product is damaged, please let your demonstrator know. In some cases, either the shipping company may request to inspect the packaging or a Stampin’ Up! representative may need to inspect the damaged item. Your demonstrator will work with you to facilitate these inspections.
  • Defective Items: If an item is defective, please contact your demonstrator immediately. We strive to provide the best, defect-free product possible. Despite these efforts, you may encounter a product that fails to meet your expectations. In some cases, a Stampin’ Up! representative may need to inspect the item to better understand the type of defect. Your demonstrator will work with you to get the product returned for inspection.

Delivery

Due to the high volume of orders placed during the first few days of a launch, order pick/shipping times could increase by as many as four extra business days. Please be sure to consider these potential delays as you place your orders and plan your events.

Guarantee

We guarantee products to be free from manufacturing defects for a period of 90 days after the shipping date. Missing items, incorrect shipments, and defective or damaged merchandise must be reported to your demonstrator within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. If you should require assistance, please contact your demonstrator.

Limitations

Stampin’ Up! reserves the right to substitute merchandise of similar quality and value for items that are discontinued or out of stock. Also, actual stamps may vary slightly in size from the images shown in this catalog, and this shall not be deemed a manufacturing defect